FAQ'S

WHAT IS AN ESCAPE GAME?


AN ESCAPE GAME IS A PHYSICAL ADVENTURE GAME WHERE YOUR TEAM OF 2-6 HAVE TO USE ELEMENTS OF THE ROOM TO SOLVE A SERIES OF RIDDLES AND PUZZLES TO ESCAPE WITHIN 60 MINUTES.




WILL I BE PLAYING WITH OTHER PARTICIPANTS?


NO, ONCE YOU BOOK THE ROOM WE WILL NOT ADD OTHER CUSTOMERS, IT WILL ONLY BE FOR THE GROUP OF PLAYERS THAT YOU BOOKED FOR.




WILL I REALLY BE LOCKED IN A ROOM?


YES AND NO. WHILE THE DOOR IS LOCKED, THERE IS AN EMERGENCY EXIT BUTTON IF YOU DO FEEL CLAUSTROPHOBIC OR WISH TO LEAVE THE ROOM.




WHAT TIME SHOULD I ARRIVE?


PLEASE ARRIVE 15 MINUTES BEFORE YOUR SESSION FOR YOUR BRIEFING AND INTRODUCTION.




HOW DO I BOOK?


WE REQUIRE ALL BOOKINGS TO BE MADE IN ADVANCE ONLINE TO ENSURE WE HAVE SPACES AVAILABLE AND TO AVOID ANY DISAPPOINTMENT. PLEASE NOTE, BOOKINGS CLOSE FOR GAMES 90 MINUTES BEFORE THE START OF THE GAME, IF YOU WISH TO BOOK YOU MUST DO IT AT LEAST 90 MINUTES BEFORE THE GAME STARTS.




HOW MUCH DOES IT COST?


THERE IS A MINIMUM OF 2 PLAYERS AND MAXIMUM OF 6 PER GAME​ A DEPOSIT OF £20 PER ROOM IS TAKEN AT THE TIME OF BOOKING. THE REMAINING BALANCE IS TO BE PAID IN CASH WHEN YOU ARRIVE ON THE DAY 2 PLAYERS - £22.50 EACH 3 PLAYERS - £20 EACH 4 PLAYERS - £17.50 EACH 5 PLAYERS - £16 EACH 6 PLAYERS - £16 EACH




CAN I CANCEL OR CHANGE MY BOOKING?


ALL OUR GAMES ARE LIVE EVENTS AND CANNOT BE CANCELED OR CHANGED, HOWEVER IF YOU CONTACT US 7 DAYS IN ADVANCE, WE CAN CHANGE THE DATE OF YOUR BOOKING.




CAN I BRING EXTRA PLAYERS AFTER I HAVE BOOKED?


YES, BUT THERE IS A MAXIMUM OF 6 PEOPLE PER GAME AND YOU WILL HAVE TO PAY THE DIFFERENCE FOR THE EXTRA PLAYERS WHEN YOU ARRIVE. WE CAN ACCOMODATE MORE THAN 6 IN A ROOM BUT IT WILL GIVE EACH PLAYER LESS TO DO!




DO YOU PROVIDE CORPORATE TEAM BUILDING EVENTS?


OF COURSE. ALL OUR GAMES ARE SUITABLE FOR TEAM BUILDING EVENTS AS TEAM WORK IS A KEY PART OF ESCAPING WITHIN THE 60 MINUTE TIME LIMIT.




IS YOUR VENUE WHEELCHAIR ACCESSIBLE?


SOME GAMES ARE SOME VENUES ARE, PLEASE CONTACT THE VENUE FOR CLARIFICATION.




IS THERE AN AGE LIMIT?


DUE TO THE COMPLEXITY OF THE PUZZLES WE RECOMMEND A MINIMUM AGE OF 12 AND OLDER. AT LEAST 1 PLAYER MUST BE AN ADULT. THE JIGSAW ROOM HAS A MINIMUM AGE OF 16 DUE TO THE TYPE OF GAME.




WHAT IF I ARRIVE LATE?


DUE TO OUR EVENTS BEING LIVE, WE CANNOT GUARANTEE YOU WILL BE ABLE TO PLAY IF YOU ARRIVE LATE. WE ARE UNABLE TO PROVIDE REFUNDS IN THIS SITUATION.





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